Dixa

Dixa Products

Dixa is a comprehensive customer service platform designed to enhance customer loyalty through advanced AI-driven solutions. It is tailored for B2C companies, transforming customer service into a growth engine by leveraging AI, customer data, and seamless integrations.

Key Features

Dixa’s AI agent, Mim, handles over 55% of repetitive tasks, allowing agents to focus on delivering exceptional service. This human-AI collaboration results in faster resolutions and higher productivity. Mim is a knowledge-powered AI agent that provides instant, accurate support 24/7, reducing manual workload and integrating seamlessly with Dixa’s knowledge base.

Smart Conversation Summaries

Smart Conversation Summaries offer agents instant overviews of past interactions, eliminating the need to dig for context and enabling faster, more personalized support. This feature ensures that agents can provide timely and relevant assistance to customers.

Operational Efficiency

Dixa’s native omnichannel capabilities and deep tech integrations consolidate customer data into one place, enabling AI-powered workflow optimization across every channel. This streamlining reduces average handle time by up to 40% and minimizes context switches by a factor of 10. The platform also prioritizes inquiries based on data, automatically routing customers to the right agents at the right time.

Customer Experience

Customer Friendship™ is at the core of Dixa’s philosophy. By combining human empathy with AI precision, Dixa ensures personalized and timely interactions that exceed customer expectations. The platform delivers consistent customer experiences across all channels, including phone, without requiring plug-ins. Agents can work seamlessly across channels from a single screen, reducing training time and boosting agent expertise.

About Dixa

Dixa is headquartered in Copenhagen, Denmark. Founded in 2015 by four friends determined to revolutionize customer service, Dixa has grown into a fast-scaling company with 171 employees.

Trusted by Leading Brands

Dixa is trusted by leading consumer brands worldwide and supports over 30 million conversations annually. The company is backed by some of the most reputable investors globally, underscoring its commitment to innovation and excellence in customer service.

Compliance and Integration

Dixa’s platform is designed to integrate seamlessly with existing tech stacks, including CRM and e-commerce platforms. This integration capability ensures that companies can leverage their current systems while enhancing their customer service operations with Dixa’s advanced features.