Kundo

Kundo Products

Kundo is a comprehensive customer service system designed to optimize digital channels and enhance efficiency through AI-driven solutions. This platform is tailored for businesses seeking to centralize their customer service operations, offering a seamless integration of case management, knowledge platforms, and self-service options.

Key Features

Kundo provides an AI-driven customer service solution that simplifies customer interactions, boosts team efficiency, and delivers real-time insights. The platform includes several key features such as case management, which streamlines customer service processes without unnecessary complications. The knowledge platform makes information accessible to both customers and agents, fostering a more intelligent customer service environment. Additionally, the self-service feature empowers customers to find solutions independently, reducing the burden on support teams and increasing customer satisfaction.

Target Users

Kundo is ideal for a wide range of industries, including real estate, energy and technology, retail and manufacturing, food, public sector, education and culture, organizations, banking and finance, and tech and SaaS. Each industry benefits from a tailored service platform that addresses specific challenges and needs. For instance, real estate businesses can enhance their property services, while energy and technology companies can deliver smarter services with greater efficiency.

Integration and Support

Kundo offers smooth integration with various systems such as CRM, business systems, and order systems, creating a more cohesive digital experience. By integrating your CRM with Kundo, you can access a customer card that consolidates all customer information in one place, enabling agents to provide personalized and quick support. The platform also supports integrations via Make to automate processes and streamline workflows, saving time for your team and improving the customer experience.

About Kundo

Kundo is based in Stockholm Sweden. Founded in 2010 the company has grown to a team of 48 employees dedicated to providing top-notch customer service solutions.

Company Overview

Kundo is committed to delivering an AI-driven customer service solution that centralizes case management, knowledge platforms, and self-service options. The company’s mission is to simplify customer dialogues, enhance team efficiency, and provide real-time insights that create customer value drive savings and improve business outcomes.

Compliance and Standards

As a European-based company Kundo adheres to stringent EU compliance standards ensuring data security and privacy for its clients. This commitment to compliance underscores the company’s dedication to providing reliable and secure customer service solutions.