Puzzel

Puzzel Products

Puzzel is an AI-native Customer Experience (CX) ecosystem designed to enhance customer service operations. It integrates contact centre, self-service, and AI capabilities into a single platform, streamlining both automated and human-led interactions efficiently.

Key Features

Puzzel offers a range of features aimed at improving customer service and agent productivity. The platform includes Virtual Agents that handle FAQs and repetitive tasks, allowing agents to focus on more complex conversations. Conversational Intelligence turns every interaction into insight with automatic transcription, tagging, and analysis. The Co-Pilot feature provides agents with live, on-screen guidance and recommendations during calls, helping them respond with speed and confidence.

Target Users

Puzzel is ideal for businesses looking to deliver first-class customer service. It is particularly beneficial for contact centre leaders and agents who need real-time support and automation to reduce manual work. The platform is designed to be practical and people-first, making it easier for agents to work smarter and keep customers satisfied.

Benefits

With Puzzel, businesses can achieve a 278% ROI over three years, demonstrating clear, measurable impact. The platform has been shown to reduce response times by 86%, meeting customer expectations without adding pressure to teams. Additionally, Puzzel saves over 400 hours on admin tasks, allowing agents to focus on delivering better service.

About Puzzel

Puzzel is based in the Alna District of Norway and employs 348 people. The company was awarded the Most Innovative Company in 2023, reflecting its commitment to innovation and excellence in customer experience solutions.

Company Values

Born in Norway, Puzzel carries Nordic values of simplicity, trust, and innovation into everything it builds. These values are reflected in the company’s AI-native CX ecosystem, which is designed to make life easier for both customers and agents. The platform is practical and people-first, ensuring that it meets the needs of its users without unnecessary complexity.

Industry Recognition

Puzzel has over 25 years of experience in building leading CX solutions, making it a trusted partner for contact centres across Europe. The company’s focus on delivering faster, more human service has earned it recognition as a leader in the industry.