Raiseaticket

Raiseaticket Products

Raiseaticket is a cloud-based helpdesk solution designed to streamline and enhance customer service and support operations. It offers a comprehensive suite of tools to manage customer tickets efficiently.

Key Features

Raiseaticket provides a free helpdesk portal that organizes communications between customers and support teams. This platform helps eliminate cluttered mailboxes and unaddressed customer requests by automating processes, thereby increasing effectiveness. The software is simple to configure, secure, and GDPR compliant.

Ticket Management

The robust, feature-rich, web-based ticketing system is intuitive and highly customizable. Users can add notes, attach files, update statuses, and track time spent on tickets. The system also allows for tracking agent performance and ticket resolution rates, ensuring optimal support processes.

Workflow Optimization

Raiseaticket enables workflow optimization by routing tickets based on skills or groups. Issues can be escalated as needed, and success can be monitored through built-in reports. The platform supports multiple channels, handling email and portal-originated queries in one unified system.

Integration and Support

With premium Office 365 integration, Raiseaticket ensures seamless support across email, portals, and more. The platform supports multiple email channels by adding custom addresses, enabling ticket creation from various sources. It also provides tailored Service Level Agreements (SLAs) to ensure timely responses and resolutions.

Notifications and Communication

Raiseaticket keeps teams and customers informed with instant notifications. Automated, event-triggered alerts can be sent via email, Slack, and Microsoft Teams, ensuring seamless communication for agents, administrators, and customers. Real-time responses and updates for tickets improve efficiency.

About Raiseaticket

Raiseaticket is headquartered in Birkirkara, Malta. The company was founded in 2018 with a mission to provide a powerful, insightful, and easy-to-use helpdesk solution.

Company Overview

As a small yet dedicated team of one employee, Raiseaticket focuses on delivering exceptional customer support through its cloud-based platform. The company is committed to GDPR compliance, ensuring that all user data is handled securely and responsibly.

Product Commitment

Raiseaticket’s commitment to providing a free helpdesk solution underscores its dedication to improving customer experiences. The platform’s robust features and ease of use make it an ideal choice for businesses looking to enhance their support operations.