ViewPoint

ViewPoint Products

ViewPoint offers real-time feedback solutions that transform experiences into actionable insights. Utilising innovative technology, ViewPoint captures feedback through kiosks, QR codes, and online platforms, enabling organisations to respond swiftly and effectively.

Unique Smiley Face Surveys

ViewPoint’s distinctive smiley face surveys are designed to attract and engage users, resulting in higher accuracy and response rates. These surveys capture genuine thoughts and feelings at the point of experience, providing valuable insights for service improvement.

Versatile Feedback Capture

The ViewPoint CX platform leverages powerful software and various data capture methods, including kiosks, tablets, online surveys, and SMS surveys. This versatility ensures that feedback can be collected in multiple environments, from retail spaces to corporate offices.

Pulse Feedback Kiosk

The Pulse feedback kiosk is a stylish and flexible device that uncovers the ‘why’ behind a single rating using follow-up questions. Available as a floor-standing, counter-top, or wall-mounted solution, the Pulse combines functionality with aesthetics, making it suitable for various settings.

Real-Time Insights

ViewPoint’s real-time feedback solutions provide instant visibility of what’s working and what needs attention. With live dashboards and structured reporting, organisations can monitor performance across teams, departments, or locations. This proactive approach to feedback management helps organisations stay ahead of potential issues.

Actionable Analysis

ViewPoint’s built-in AI-powered analysis reviews complete surveys, highlighting recurring themes and shifts in mood. This advanced analysis turns raw data into clear, prioritised insights, enabling organisations to make informed decisions and drive business strategy.

About ViewPoint

ViewPoint is headquartered in Stoke Golding, United Kingdom. Established in 2001, the company has grown to become a leader in real-time feedback solutions.

Global Presence

With a team of 36 employees, ViewPoint has expanded its reach with regional offices in Australia, Dubai, New Zealand, and the US. This global presence allows the company to serve a diverse range of clients across different industries.

Commitment to Excellence

ViewPoint is renowned for its excellent customer service, ensuring loyal customers year after year. The company’s dedication to quality and innovation has made it a trusted partner for organisations seeking to improve their services through actionable insights.